About Us



This web site is owned and operated by Insertsdirect.com Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Insertsdirect.com Ltd
Unit B, Middleblock Knowle Sand Industrial Estate Eardington, Bridgnorth Shropshire WV16 5JL United Kingdom
Phone: 01746 769999
Fax: 01746 769333
Email: sales@insertsdirect.com
GB 813 0617 64


Company Reg Number: 04730774

Making A Purchase

PRICES & FORMATION OF CONTRACT - 2.1 Subject to 2.2 below price quotations given to the Customer (whether in a written quotation or otherwise) will not be deemed to constitute an offer. No contract shall be formed and hence no supply of Goods will be made between INSERTSDIRECT.COM and the Customer unless and until an order by the Customer is accepted by INSERTSDIRECT.COM as evidenced in writing or via e-mail confirmation from INSERTSDIRECT.COM to the Customer. 2.2 In the case of Goods not manufactured in the United Kingdom, prices quoted by INSERTSDIRECT.COM are based on the foreign exchange rates and air transport costs current at the time of quotation. In the event of any variation of exchange rates or air transport costs between the time (or date) or quotation or acknowledgement of any order by INSERTSDIRECT.COM and the time (or date) of delivery, such variation (whether up or down) may, at the discretion of INSERTSDIRECT.COM, be reflected in the price. Unless otherwise stated, all prices are exclusive of UK value added tax. 2.3 Documentation, test equipment, software (for which a licence has not been obtained), and associated media to be used by INSERTSDIRECT.COM personnel at the place of installation, shall remain the exclusive property of INSERTSDIRECT.COM and shall be for INSERTSDIRECT.COM sole use.

PAYMENT - Payment in full for Goods and any installation charges and delivery charges is due immediately upon INSERTSDIRECT.COM accepting the Customer's order and will be made by credit card or by electronic bankers' transfer to INSERTSDIRECT.COM’s account. INSERTSDIRECT.COM shall be entitled to debit the Customer's credit card for any additional costs pursuant to clause 2.2 above upon notifying the Customer of each additional cost.

Delivery Schedule

DELIVERY - 4.1 INSERTSDIRECT.COM will deliver the Goods to the Customer by means of a courier selected by INSERTSDIRECT.COM. An additional charge to the Customer will be made for delivery. The charge will be quoted to the Customer; 4.2 Delivery is deemed to take place where: 4.2.1 Goods are offloaded by the carrier at the Customer's premises where INSERTSDIRECT.COM is not obliged to install goods. 4.3 Time for delivery and installation shall not be of the essence of these Terms & Conditions and it shall not be made so by the service of any notice. INSERTSDIRECT.COM will use its reasonable endeavours to deliver within 7 days of receipt of the Customer's order. 4.4 Where INSERTSDIRECT.COM has agreed to install equipment the Customer shall make available a safe and suitable place for installation and installation shall be deemed to be complete upon the successful conclusion of INSERTSDIRECT.COM’s standard test procedures. 4.5 INSERTSDIRECT.COM shall be under no obligation to install unless; 4.5.1 The Goods are properly stored prior to installation; 4.5.2 Prerequisite products and the place of installation are properly prepared; and 4.5.3 INSERTSDIRECT.COM is permitted to install within 7 days after notifying the Customer that the Goods are ready to be installed. 4.6 INSERTSDIRECT.COM will use all reasonable endeavours to install the Goods in accordance with the installation date by utilising appropriately experienced qualified and trained personnel and in accordance with its own established internal procedures. 4.7 INSERTSDIRECT.COM does not accept liability for delay in installing the Goods, unless such liability has been specifically agreed in writing by INSERTSDIRECT.COM in advance of any installation. 4.8 INSERTSDIRECT.COM does not accept responsibility for the connection of Goods to any other products and if INSERTSDIRECT.COM does agree to connect the Goods to such other products at the Customer's request, INSERTSDIRECT.COM shall have no liability for loss or damage which may result unless due to the negligence of INSERTSDIRECT.COM or its servants or agents.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee

PROPERTY AND RISK - 5.1 Property in the Goods shall not pass to the Customer before payment has been made to INSERTSDIRECT.COM in full. Accordingly, without prejudice to the Customer's obligation to purchase the Goods, INSERTSDIRECT.COM shall be entitled on default of payment to repossess the Goods (and for such purpose to enter any premises owned or occupied by or on behalf of the Customer) and the Customer shall do all in its power to enable INSERTSDIRECT.COM to do so. 5.2 Until property in the Goods has passed to the Customer: 5.2.1 the Customer shall not part with possession of the Goods; 5.2.2 the Customer shall take proper care of the Goods and take all reasonable steps to prevent any damage thereto or deterioration thereof and shall allow INSERTSDIRECT.COM to inspect them whenever INSERTSDIRECT.COM so requires; 5.2.3 the Customer shall keep the G free from any charge, lien or other encumbrance and store the Goods in such a way as to show clearly that they belong to INSERTSDIRECT.COM; and 5.2.4 the Customer shall give INSERTSDIRECT.COM such information relating to the Goods as INSERTSDIRECT.COM may from time to time require. 5.3 Notwithstanding any inconsistency with any other provisions of these Terms & Conditions, the Customer acknowledges and admits that until payment has been made in full it holds the Goods in a fiduciary relationship as bailee for INSERTSDIRECT.COM. 5.4 Risk on the Goods shall pass to the Customer on delivery of the Goods in accordance with condition 5 above, and Customer shall arrange insurance accordingly.

CANCELLATION AND RE-SCHEDULING CHARGES - 6.1 If the Customer is entering into a contract with INSERTSDIRECT.COM for purposes which are outside his business, then subject as specified in 6.2 and 6.4 below the Customer has the right to cancel the contract by notice in writing or other durable medium to INSERTSDIRECT.COM left at or delivered by post to its address shown in the quotation or sent by facsimile transmission or electronic mail to INSERTSDIRECT.COM at any time prior to the expiry of seven days (excluding Saturdays, Sundays and public holidays) commencing with the day after the day in which the Customer receives the Goods. 6.2 If the contract includes the installation of the Goods by INSERTSDIRECT.COM the Customer will not be able to cancel the contract once installation by INSERTSDIRECT.COM has begun with the Customer's agreement. 6.3 If the Customer cancels the contract, the Customer will be responsible for returning the Goods to INSERTSDIRECT.COM at the Customer's cost. If the Customer fails to comply with this provision, INSERTSDIRECT.COM may make a charge to the Customer, which INSERTSDIRECT.COM shall be entitled to deduct from any sum paid by the Customer for the Goods, equal to the direct costs of recovering the Goods incurred by INSERTSDIRECT.COM. 6.4 The Customer has no right to cancel the contract if the Goods have been unsealed by the Customer. 6.5 If the Customer is entering into a contract with INSERTSDIRECT.COM for purposes which are within his business, the following provisions apply: 6.5.1 Any cancellation or alteration of all or any part of an order or request to re-schedule the delivery of any Goods ordered is subject to written acceptance by INSERTSDIRECT.COM and, without prejudice to the generality of the foregoing, if the customer:- (a) cancels or reduces all or any part of the order; or (b) fails to meet any obligation hereunder which gives rise to cancellation or re-scheduling of delivery and INSERTSDIRECT.COM is unable to resell the Goods within 14 days of cancellation; or (c) the INSERTSDIRECT.COM supplier is not willing to accept the Goods; then INSERTSDIRECT.COM reserves the right to charge 30% of the list price of the Goods.

LIABILITY - 7.1 Inserts 7.1.1 Goods supplied by INSERTSDIRECT.COM are warranted against defects in workmanship and materials for a period of one year from the date of delivery (referred to herein as the "Warranty Period"). 7.1.2 INSERTSDIRECT.COM’s only responsibility under this warranty shall be either to repair or (at INSERTSDIRECT.COM’s option) replace any component of the Goods which fails during the Warranty Period due to a defect in the workmanship or materials provided that the Customer notifies INSERTSDIRECT.COM within the Warranty Period identifying the specific defect. 7.1.3 If the Goods are not defective within the terms of this warranty the Customer shall pay to INSERTSDIRECT.COM the full cost of repair including transportation at INSERTSDIRECT.COM’s then prevailing rates.

INTELLECTUAL PROPERTY RIGHTS - In the event of any claim under the contract between INSERTSDIRECT.COM and the Customer being brought against the Customer alleging that any Goods furnished hereunder infringe a patent or copyright (or any other intellectual property right) in the United Kingdom INSERTSDIRECT.COM will use its reasonable endeavours to procure that its supplier extends to the Customer whatever protection the supplier may have agreed to extend to INSERTSDIRECT.COM. INSERTSDIRECT.COM shall not have any liability if the alleged infringement is based upon the use or sale of the Goods in combination with other products or devices not supplied by INSERTSDIRECT.COM.

SPECIFICATION - INSERTSDIRECT.COM shall be entitled to supply substitute Goods of equivalent functionality, quality and price to the Goods in the event of an alteration by a supplier to INSERTSDIRECT.COM of the design or specification of Goods supplied to INSERTSDIRECT.COM. In the event that the Customer cancels the contract clause 6 above, INSERTSDIRECT.COM shall be responsible for the cost of returning any substitute Goods supplied by INSERTSDIRECT.COM.

LIMITATION OF LIABILITY - 10.1 Notwithstanding any other provisions in these Terms & Conditions and save where the Customer is entering into a contract with INSERTSDIRECT.COM as a consumer: 10.2 No warranty, condition or other term, whether express or implied by statute or common law shall apply to the supply of Goods or Services by INSERTSDIRECT.COM unless and to the extent expressly contained in these Terms & Conditions; 10.3 INSERTSDIRECT.COM shall have no liability for any consequential loss or damage, including (but without prejudice to the generality of the foregoing) business interruption or loss of profits, and the Customer should insure accordingly. 10.4 without prejudice to paragraph 10.1 or 10.2 of this clause, INSERTSDIRECT.COM shall have no liability in respect of these Terms & Conditions (other than insofar as it results from the negligence of INSERTSDIRECT.COM, its servants or agents or relates to Goods manufactured by INSERTSDIRECT.COM or another Company within the same group of companies as INSERTSDIRECT.COM) except to the extent that such liability shall be enforceable (practically and legally) by INSERTSDIRECT.COM against the supplier of the Goods to INSERTSDIRECT.COM; 10.5 Any claims against INSERTSDIRECT.COM arising out of these Terms & Conditions must be made promptly and in any event within 12 months after the alleged cause of action arises; and in any event INSERTSDIRECT.COM’s liability shall not exceed the price paid for the Goods. 10.6 Provided that nothing in this clause 10 shall be deemed to exclude or restrict INSERTSDIRECT.COM’s liability for death or personal injury due to its negligence or that of its servants or agents.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on 01746 769999 (International +44 01746 769999) or fax us on 01746 769333 or write to us at Unit B, Middleblock Knowle Sand Industrial Estate Eardington, Bridgnorth Shropshire WV16 5JL United Kingdom

Returns Policy

Your rights to return goods are protected under the EU Distance Selling Directive.

You are entitled to cancel your order and return the goods within 7 working days for a full refund, including the cost of delivery. Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.

Any goods returned should be in saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.