Delivery & Returns Policy
DELIVERY INFORMATION
Delivery costs are calculated based on delivery address and product weight, and will be confirmed during the checkout process.
Once your order has been dispatched, you will be sent an email including a link to track your order and a separate email with a link to download a copy of the invoice.
UK Delivery
We aim to process and dispatch all orders, received before 1.30pm, the same day (Monday-Friday) but please allow 2 to 4 days for delivery.
Worldwide Delivery
Please allow up to 7 to 10 working days for delivery.
RETURNS
You are entitled to cancel your order and return the goods within 14 working days for a full refund. Do this by contacting us at sales@insertsdirect.com quoting the order number supplied to you and the reason for your return. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.
Delivery costs are calculated based on delivery address and product weight, and will be confirmed during the checkout process.
Once your order has been dispatched, you will be sent an email including a link to track your order and a separate email with a link to download a copy of the invoice.
UK Delivery
We aim to process and dispatch all orders, received before 1.30pm, the same day (Monday-Friday) but please allow 2 to 4 days for delivery.
Worldwide Delivery
Please allow up to 7 to 10 working days for delivery.
RETURNS
You are entitled to cancel your order and return the goods within 14 working days for a full refund. Do this by contacting us at sales@insertsdirect.com quoting the order number supplied to you and the reason for your return. Your refund will be paid within 30 days. You are responsible for the cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or misdescribed.
Any goods returned should be in saleable condition.
These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.
None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.